Refund policy

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please allow the bed 24-48 hours to fully expand before deciding - texture and loft settle in after unboxing.

To be eligible for a return, your item must be in the same condition you received it: unused, with tags, and in its original packaging.

To start a return, email us at hello@puppity.co with your Shopify order number (found in your confirmation email). Please note that returns are handled directly through Puppity, not any third party, and must be sent to: [433 S Lake St. #215 Los Angeles, CA 90057]

Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. If more than 10 business days have passed with no refund, contact us at hello@puppity.co.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

You can always contact us for any return question at hello@puppity.co. 

 

Exceptions / non-returnable items
Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@puppity.co.